Shipping / SHOWROOM

SHOWROOM

Is located in Burleigh Heads at 9 Greg Chappell Drive U13. We are still currently renovating / building and only offer collection of online orders – the showroom is planned to open mid January. 

currently closed for renovation. School holidays by appointment only. 

Pickups of online orders can be arranged – please reply to your confirmation email when you would like to collect. 

POSTAGE 

All DOMESTIC orders are shipped regular or express from monday to Friday through Australia Post Shipping $8.95 / Free from $100  Express $11.95

Our handling time is 1-2 business days. Often we ship same day (if order is received before midday QLD time mon to fri). Custom orders can have up to 5 business days wait before dispatch.

Express post delivery times 1-5 business days (longer for remote locations)

Regular post delivery times – please refer to Australia Post website – your orders are posted from post code 4224. 

All orders are sent tracked – please check your spam folder if you do not receive an order and/ or shipping confirmation. Shipping confirmations have your tracking number and a button “Track” which you can click to follow the journey of your parcel.  

Wholesale orders are either shipped through Australia Post or through Courier. 

Tracking numbers are provided in your shipment emails. Please note I do not have any other information than whats available in your tracking information once in transit. If you experience an issue please contact Australia Post or the carrying courier. If neither can locate your parcel please get in touch with us so we can lodge a search request. 

All INTERNATIONAL orders are shipped through a tracked service – PLEASE NOTE DUE TO COVID-19 ALL INTERNATIONAL SERVICES ARE EXPERIENCING SEVERE DELAYS – PLEASE CONTACT US FIRST. Rules are changing daily and may impact your shipment.  You are responsible for any import charges or other costs that might be charged in your country. 

Approximate delivery times from posting (on top of turnaround time) – CURRENTLY AT LEAST DOUBLE THE TIME – MOST COUNTRIES EXCL New Zealand ARE ALL SERVICED VIA SEA MAIL (EXPRESS MIGHT BE AVAILABLE PENDING COUNTRY OF RESIDENCE BUT VERY EXPENSIVE) – Normal shipping times (please currently add covid delays as per above)

NZ / Asia approx 1-2 weeks 

US / Europe / Canada approx 1-2 weeks 

 remaining areas 2 weeks +

 

Addresses are transferred onto parcels as provided. Any non delivery due to wrong addresses are not responsibility of Luna’s Treasures. If there is a particularly strict policy regarding deliveries to the workplace please provide a private address instead as I cannot resend if the parcels fail to clear security/company policy guidelines.