Shipping / SHOWROOM

SHOWROOM

Is located in Currumbin Waters at 23 Leonard Parade Unit 10. 

Open every Mo – Fr from 9am to 3pm during QLD school term. CURRENTLY CLOSED DUE TO COVID-19. Saturdays by appointment only. School holidays by appointment only. 

Pickups of online orders can be arranged – please reply to your confirmation email when you would like to collect. 

POSTAGE 

All DOMESTIC orders are shipped regular or express through Australia Post Shipping $8.95 / Free from $100  Express $11.95

Express post delivery times 1-5 business days (longer for remote locations)

Regular post delivery times (PO Box and parcel locker) – please refer to Australia Post website – our post code is 4224. 

Wholesale orders are either shipped through Australia Post or through Courier. 

Tracking numbers are provided in your shipment emails. Please note I do not have any other information than whats available in your tracking information once in transit. If you experience an issue please contact Australia Post or the carrying courier. If neither can locate your parcel please get in touch with us so we can lodge a search request. 

All INTERNATIONAL orders are shipped through a tracked service – PLEASE NOTE DUE TO COVID-19 ALL INTERNATIONAL SERVICES ARE EXPERIENCING SEVERE DELAYS – PLEASE CONTACT US FIRST. Rules are changing daily and may impact your shipment.  You are responsible for any import charges or other costs that might be charged in your country. 

Approximate delivery times from posting (on top of turnaround time) – CURRENTLY AT LEAST DOUBLE THE TIME – MOST COUNTRIES EXCL New Zealand ARE ALL SERVICED VIA SEA MAIL (EXPRESS MIGHT BE AVAILABLE PENDING COUNTRY OF RESIDENCE BUT VERY EXPENSIVE)

NZ / Asia approx 1-2 weeks 

US / Europe / Canada approx 1-2 weeks 

 remaining areas 2 weeks +

 

Addresses are transferred onto parcels as provided. Any non delivery due to wrong addresses are not responsibility of Luna’s Treasures. If there is a particularly strict policy regarding deliveries to the workplace please provide a private address instead as I cannot resend if the parcels fail to clear security/company policy guidelines.