SHOWROOM

is located in Burleigh Heads at 9 Greg Chappell Drive in Burleigh Heads 4220 QLD. 

THE SHOWROOM IS CLOSED UNTIL JUNE 2024.

Orders can be collected (by appointment only). The showroom is closed public and school holidays (collections of orders by appointment only - weekdays only).

The online store remains open year round :)

Pickups of online orders can be arranged during our workdays. Please leave a note in your order or reply to your order confirmation with a suitable time / date and we will try to accomodate your request (mon to fri). 

TURNAROUND TIME 

DURING SCHOOL AND PUBLIC HOLIDAYS WE ARE IN HOLIDAY MODE SHIPPING (once or twice a week).

Outside school holidays we dispatch orders every mon / tue / thur except public holidays (Mo to Fr). Most items (apart from handmade dummy / soother chains with names) ship within 24-48 business hours of ordering. (Since we do not ship on weekends - for late Thursday & Friday to Sunday orders this would be the following Monday). 

During school holidays we mostly dispatch orders once or twice a week. 

The next school holidays are australian autumn school holidays 2024.

Soother chains with names have a maximum of 1 week production time. (not available during february 2024). 

POSTAGE 

All DOMESTIC orders are shipped as tracked parcels from 4224 Gold Coast 

regular tracked service - via Australia Post

express tracked service - via Australia Post 

Shipping $9.99 (regular) $13.99 (express) / FREE from $100 (regular) 

Rattan and wood furniture will require extra shipping charges pending the item/s - please obtain a quote prior to purchasing. These items can also be collected from Burleigh Heads QLD (our warehouse). 

Wholesale shipping & turnaround time according to your welcome email. 

PLEASE NOTE shopify does not send shipping confirmations on orders that are placed with JUST a mobile phone number.

Express post delivery times 1-5 business days (longer for remote locations)

Regular post delivery times - 2-10 business days pending your location. 

We are located at 4224. 

Tracking numbers are provided in your shipment emails. Please note I do not have any other information than whats available in your tracking information once in transit. If you experience an issue please contact Australia Post or the carrying courier. If neither can locate your parcel please get in touch. 

 

All INTERNATIONAL orders are shipped through a tracked service with Australia Post. You are responsible for any import charges or other costs that might be charged in your country.

In some cases parcels have been sent via sea - we pay for air transport however we have no influence over how your parcel is sent - this is sometimes decided at random at the loading dock. 

Approximate delivery times from posting (on top of turnaround time)

NZ / Asia approx 1-2 weeks 

US / Europe  approx 1-2 weeks 

Canada approx 3 weeks 

 remaining areas 2/3 weeks +

Cost: New Zealand $14.95 tracked (free from $150)

rest of the world $17.95 (free from $200)

Wholesale shipping cost as per welcome email. 

RATTAN AND WOOD ITEMS are bulky and will require a shipping quote prior to purchasing. 

Addresses are transferred onto parcels as provided. Any non delivery due to wrong addresses are not responsibility of Luna's Treasures. If there is a particularly strict policy regarding deliveries to the workplace please provide a private address instead as I cannot resend if the parcels fail to clear security/company policy guidelines.