Returns – non customised items only (unless spelling mistake by Luna’s Treasures)
Our policy lasts 7 days. If 7 days have gone by since you have received your purchase (the day of receipt as per tracking), unfortunately we can’t offer you an exchange / store credit.
To be eligible for an exchange / store credit, your item must be unused and in the same condition that you received it in. It must also be in the original packaging with all tags attached (If applicable).
Several types of goods are exempt from being returned – e.g. any item that has been customised. Additional non-returnable items: Gift cards soothers / teethers / baby bottles bedding/ sheets if tried on mattresses or similar items that had tags removed, have been worn / used, washed anything else that would make the item unsaleable Items that have not been used / cared for as per instructions, have been washed / dried any other way than the care label instructs (please wash delicate items in wash bags such as muslin, jersey, knitted products, swimwear and accessories and keep away from any velcro products).
To complete your return, we require a receipt or proof of purchase (e.g. order number). Please make contact via firstname.lastname@example.org first and advise of your change of mind return. Returns are to be sent to Luna’s Treasures® PO Box 740 4224 Tugun QLD Australia Return postage is at buyers expense. If returning for another item please include a prepaid satchel. If returning for store credit a postage fee will be deducted in case the initial purchase entitled to free postage. If any items have been purchased on sale or with a discount code only the reduced price will be available as credit.
Refunds (if applicable) We do not offer refunds unless an item is deemed faulty / damaged. If you ever experience issues with any of our full price or sale items please get in touch and we endeavour to assist with exchange / store credit or refund. Postage back will be refunded upon approval of return for faults / damages. Please note regular wear and tear times apply (usually 6 months).
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is credited. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) We don’t accept change of mind returns for sale times. You can however swap for another size / colour (if applicable). Please note above rules apply.
Exchanges (if applicable) (view rules of eligible items and times above). Change of mind exchanges are only allowed within 7 days of the arrival of your purchase (above rules apply). Other products can be exchanged if they are defective or damaged or if there has been a mistake on our behalf (e.g. spelling or colour error). PLEASE NOTE WEAR AND TEAR IS NOT CONSIDERED A DEFECT (please carefully read wear and tear tab and follow the care instruction provided including the notes on your packaging / labels). If you need to exchange an item, send us an email first at firstname.lastname@example.org I will assess the situation and if necessary will require you to send your item to: PO Box 740 Tugun Queensland AU 4224.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit / exchange as per above rules pending the reason of your return. We will require the order number / name & date of purchase. If a refund is the outcome this will go directly back to the purchaser of the gift on the order. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund / exchange / store credit to the gift giver as per rules above.
Shipping To return your product, you should must send your product to: PO Box 740 Tugun Queensland AU 4224. Only send your return once you have been in touch with us at email@example.com You will be responsible for paying for your own shipping costs for returning your item (will be refunded for faulty items only). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All items must be returned using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your item happens to get lost and cannot be retrieved you must seek compensation from the postage provider.